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NEED TO MAKE AN EXCHANGE? NO PROBLEM!
Runway Curls is pleased to accommodate all exchange requests. To get started with your exchange, you must contact us immediately per the following–
- Within 7 days of receipt of your product, please contact Runway Curls 24/7 Customer Service Representatives via chat at RunwayCurls.com. They will gladly facilitate your exchange request.
- If you can not reach our Customer Service Representatives via chat then you may also email your exchange request to firstname.lastname@example.org for further assistance.
Please be aware that before any exchange, store credit or replacement order is done, your return must pass quality control. There will be no exchanges on hair that has been worn, washed, colored, lifted, straightened, permed or chemically altered. Lastly, all exchange requests must be submitted within 7 days of receipt of your product.
Abandoned and refused packages will not be refunded.
The customer is responsible for all shipping costs associated with an exchange.
NO REFUNDS. EXCHANGES ONLY.
SHIPPING & PROCESSING
Orders are running on a 3-5 business day processing/production time. Weekends and Holidays do not count. Once shipped, please allow 2-3 business days to receive your order if you are in the United States and 6-10 business days for international orders. Please note that we are not responsible for any shipping/delivery delays. We encourage our customers to allow ample time for delivery as well as unplanned delays. If your order has already shipped and you contact us with an address change, you are responsible for the additional shipping charges. Abandoned and refused packages will not be refunded.
All international orders must go through customs. Customs policies and procedures vary per country. It is your responsibility to pay any customs fees or duties required to receive your package.
BABY NAPS CUSTOM WIG ORDERS
Please allow approximately of 5-10 business days for production and shipping for custom made wigs if you are in the United States. Please allow extra 2-5 business days for international orders.