Return Policy

NEED TO MAKE AN EXCHANGE?  NO PROBLEM! 

Runway Curls is pleased to accommodate all exchange requests.  To get started with your exchange, you must contact us immediately per the following– 

  1. Within 7 days of receipt of your product, please contact Runway Curls 24/7 Customer Service Representatives via chat at RunwayCurls.com. They will gladly facilitate your exchange request.
  2. If you can not reach our Customer Service Representatives via chat then you may also email your exchange request to info@runwaycurls.com for further assistance.

Please be aware that before any exchange, store credit or replacement order is done, your return must pass quality control. There will be no exchanges on hair that has been worn, washed, colored, lifted, straightened, permed or chemically altered. Lastly, all exchange requests must be submitted within 7 days of receipt of your product.

Abandoned and refused packages will not be refunded.

The customer is responsible for all shipping costs associated with an exchange.

NO REFUNDS. EXCHANGES ONLY.