NO REFUNDS. EXCHANGES ONLY.
Runway Curls does not issue refunds. We do offer EXCHANGES ONLY within 7 days of receipt of your product. To qualify for an exchange please send an email to firstname.lastname@example.org or call us directly at Customer Service at 404-832-0801 with 7 days of receipt of package.
Please be aware that before any exchange, store credit or replacement order is done, your return must pass quality control. There will be no exchanges on hair that has been worn, washed, colored, lifted, straightened, permed or chemically altered.
Abandoned and refused packages will not be refunded.
The customer is responsible for all shipping costs associated with an exchange.
SHIPPING & PROCESSING
Orders are running on a 3-5 business day processing/production time. Weekends and Holidays do not count. Once shipped, please allow 2-3 business days to receive your order if you are in the United States and 6-10 business days for international orders. Please note that we are not responsible for any shipping/delivery delays. We encourage our customers to allow ample time for delivery as well as unplanned delays. If your order has already shipped and you contact us with an address change, you are responsible for the additional shipping charges. Abandoned and refused packages will not be refunded.
All international orders must go through customs. Customs policies and procedures vary per country. It is your responsibility to pay any customs fees or duties required to receive your package.
BABY NAPS CUSTOM WIG ORDERS
Please allow approximately of 2-3 weeks for production and shipping for custom made wigs.